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This includes facilitation of technical and application recovery bridges, CAB (Change Advisory Board), documenting recovery timelines, track/manage problems and communicating with all levels of leadership. A good credit history is important.The role is responsible for the execution of the Major Incident, Problem & Change Management processes. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires.

Landline telephone service that can be used to receive work calls, and has call waiting, three way calling, and call forwarding features deactivated.

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High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum.

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Smart phone mobile device with minimum operating systems: Android 5 or IOS 9.

Dedicated work space that minimizes noise and outside disruption, and protects confidential and secure information.

Ability to exercise discretion when dealing with confidential informationīecause your initial employment experience will be predominantly remote, the Company requires that you maintain the following additional items, as a condition of employment, and until our offices re-open more fully.

Excellent written and verbal communication skills.Detail oriented with strong organizational skills.Schedules typically require 1 weekend day, and shifts are typically 8 hours.Available to work between the hours of 8am - 11pm.1-year minimum of customer service or call center/collections experience preferred.Collections Specialists with CardWorks strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis. What you will need to be successful at CardWorks:ĬardWorks employee success derives from the employee's effective listening, communication, and strong customer service expertise.

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You will use your customer service, communication, and influencing skills to determine why a payment is late and how to resolve the situation. You will contact account holders to request payments while providing information and counseling about obligations and benefits of bringing accounts current. What will you do as a Collections Specialist for CardWorks? We allow these values to guide the way we conduct ourselves and our business. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. Our Critical Values makes our work environment highly desirable.

Company subsidized medical, dental, and vision insurance.

We value our employees and provide generous benefits to include: If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!įor over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.ĬardWorks is a family oriented company that strives for excellence. CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.

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